Hello,

We are currently facing an unusual delay regarding deliveries for all orders shipped in mid January 2021.
We are looking into this matter as deliveries shipped in late January 2021 might also face a delay.

We do not know when these deliveries are scheduled to arrive to our warehouse, thus, at the time writing this article, we expect a delivery before May 1st.

Even though we are not responsible in the incident, we would like to apologize for the unusual waiting time to all our customers.
In the future, we are planning to ship directly from Japan. But as of today, it’s not physically and logistically possible.

Any pre-order placed in February/March might not be affected by this extra delay as the issue has been already resolved.

Thank you for your legendary patience, but most importantly, your trust.

The Destockjapan Team.

Hello,

We have recently added a new category named “Limited Events” where can be found products sold during limited events in Japan or just limited in stock.

This category’s products are located in our Japanese warehouse or are underway to our French warehouse, thus the waiting time for your order can fluctuate between 2 and 4 months. Every details are written in the item’s page description.

Despite the long waiting time, there are three advantages to this category:

1. The featured products have a fixed price which will rise when they arrive to our warehouse in France.
2. If you have placed an order and wish to place another one, no matter if products are available or not in our warehouse in France, please contact us to combine your orders and save on shipping fees.
3. We can keep your orders in our warehouse until they are complete and for two months for free.

This way, we hope increasing the speed of upcoming new items.

Thank you kindly for your trust and support.

Hello,

Starting from Thursday, tonight, October 29 2020, France will be under lockdown and shall have an impact on your orders. In order to be crystal clear, here is what is going to happen:

• Any former or new order placed, either on our shop or Discord will be accepted and shipped.
• Any order shipped through Mondial Relay (national & international) will be shipped as usual.
• Any order Proxy proxy will be received, kept without any time limitation and shipped.

For any questions, you can directly contact us through Discord, Twitter, Instagram or on the dedicated page.

Thank you so much for your trust, patience and support.

Please take care and we wish you all the best.

The Destockjapan Team.

Hello,

Through out the couple last months, we were beta testing the site. After numerous feedbacks, the shop is now ready to welcome you.
We keep on monitoring the site so don’t hesitate to contact us directly though the SNS such as Twitter, Discord and Instagram.

Thank you for your patience, trust and support.

What is Destockjapan ?

Destockjapan is an independent online shop selling only Japanese products, any kind of products but mainly focused on Japanese pop culture items (Vocaloid, Pokémon, Yo-kai Watch etc).

Where do you ship from and to ?

We are shipping from Europe to the whole world. No matter where we are, the shipping cost are pretty much the same, only the shipping solutions are different.

What is the payment method ?

First of all, PayPal are no longer working with us.
The default payment is made through Stripe using a credit card.
If you are an European citizen or live in Europe, we highly recommend you to go through bank transfer, we are based in Europe so payments are free.

I live in the European Union or Europe, what is Bank Transfer ?

All European citizens or citizens living in Europe owning a bank account can transfer money from one bank account to another, for free. This is SEPA.
Once your order has been placed through “Bank Transfer”, you will receive our bank account information where to send the money to.
Go to your bank website and make a bank transfer using either your full name or your order ID and the right amount.
Better than PayPal, European laws are protecting you for more than 6 months. Accepting any transfer and not ship items is an act of theft thus illegal.

Bank Transfer can take up to a week before reaching us but do not worry, we hold your order for two weeks.

I have already pre-ordered products and would like to order again and combine the shipping costs. What should I do?

When you pre-order, shipping costs are based on the weight of your order.
It takes approximately four months for your order to arrive at our warehouse.

Once your pre-order has been placed, if you have not received your voucher code to combine your future orders within 48 hours, please contact us.

You will then be able to place as many orders as you wish without paying postage again.
However, if the weight exceeds what you initially paid, you will have to pay the difference.

I am going to pre-order products that are released in June, July and August. What will happen?

We will ship the products to our warehouse in France as they arrive. When they arrive in France, we will notify you and store them for free for as long as it takes.

During this time, you can use your promo code to combine other products already in stock or still on pre-order.

Items in my package are broken/missing/wrong. What should I do ?

All products condition are either new or like new. The shop is selling a huge variety of items in big quantities.
If an item was to be damaged, for example a folded page, you will be able to choose between condition A or condition B where the differences will be written in the item’s description.

We do not sell broken items. In case you receive one, please contact us as soon as possible.

I am looking for a very specific item, can you help me please ?

Yes we can, please contact us directly and give us as many details as you can so we can be efficient in looking out for the item.

Where is my order being shipped from ?

Our warehouse is located in France, thus your order will be shipped from France, Europe.

Does my order include a tracking number ?

Your order always include a tracking number which is sent via E-mail.
Please contact us if you have not received your tracking number or need more information

What company is taking care of my order ?

Living in the EU, Mondial Relay shipping services will take care of your order.

Living outside the EU or overseas, Happy-Post shipping services will take care of your order.
Your package will be transferred to Belgium where it will be dispatched to their respective partners such as USPS for the USA.

When is my order being shipped ?

The opening days to ship a package are from Tuesday to Friday.
However, there are two exceptions:

1. International shipments are made once every week, on Tuesday.
2. Delay are to be expected during Winter and Summer holidays.

How long until my order is delivered ?

The waiting time depends on the country your order is shipped to.
The average waiting time is as follow:

• ~24h to pack your order.
• ~7-14 opening days to travel from one country to another.
• +28 opening days if held by your country customs but it does not happen everytime.

Are there any extra fees to be expected ?

No matter how much you spent for your order, you should not get any extra fees.
Please contact us for more information regarding this matter.

The delivered products are broken or defective, what can I do?

You have the right to a full refund of the product. We can also ask you to return the product to us with a shipping label, at our expense.
Please contact us for more information regarding this matter.

Dear customers,

unfortunately, the dynamic pricing system is no longer available since the beginning of November due to a conflict between the site and its extension.

Instead, you will find a system called “Bundle” allowing you to freely combine previously defined products, and to benefit from a discount.

For example, for every 5 Weekly Shonen Jump purchased through the dedicated product page in the Bundle category, a 10% discount will be applied.

Visit the category from time to time to discover new Bundles.

Thank you for your understanding.